Chiseled Support

Get help with your account, scans, or subscription.

Subscriptions & billing

How do I cancel my subscription?

Open the iOS Settings app on your iPhone → tap your name at the top → Subscriptions → tap Chiseled → Cancel Subscription. You'll keep access until the end of your current billing period.

How do I restore a purchase on a new device?

In Chiseled, open Settings → Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

I was charged but Pro features aren't unlocked.

Try Settings → Restore Purchases first. If that doesn't fix it, email us with the date of purchase and your Apple ID and we'll get it sorted.

Scans & results

Why does my score change day to day?

Lighting, expression, fluid retention, and sleep all subtly affect what the camera sees. We track the trend over weeks — one scan in isolation isn't the picture, the line is.

The camera won't open.

Open the iOS Settings app → Privacy & Security → Camera → toggle on Chiseled. If you'd rather not use the live camera, every scan surface also has a "Choose from Library" option to upload an existing selfie.

I want to delete my data.

Open Chiseled → Settings → Delete All Data. This wipes your scans, history, and learned facts from the device. Or email us and we'll help.

Other

Chiseled scores aren't medical advice.

The numbers and recommendations are for personal tracking and motivation. They're not a basis for medical, cosmetic, or surgical decisions. Always consult a qualified professional for those.

I have feedback / a feature idea.

Send it to support@northtumbleweed.com. We read every email.